Return Policy

Return & Refund Policy

Last Updated: August 2026

At Noire & Neige, we are committed to delivering premium-quality apparel. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is unused, unwashed, and unworn.
  • All original tags and packaging are intact.
  • The product is in its original condition.
  • You have proof of purchase or order confirmation.

Non-Returnable Items

The following items are not eligible for returns:

  • Products damaged due to misuse or improper care.
  • Items returned without original tags or packaging.
  • Products showing signs of wear, washing, perfume, stains, or alterations.
  • Gift cards and promotional items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

After verification, we will arrange a replacement or issue a full refund where applicable.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method.
  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for:

  • Incorrect size (subject to stock availability)
  • Defective or damaged products

If your requested size is unavailable, a refund or store credit may be offered.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was shipped.
  • The item arrived damaged or defective.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

Contact Us

For any return, refund, or exchange request, please contact our support team.

Email: Noireandneige@gmail.com
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)