Terms of service

Terms of Service

Effective Date: July 2026

Welcome to NOIRE & NEIGE. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. Acceptance of Terms

By visiting our website or purchasing our products, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website.

2. Product Information

We strive to display our products, colors, and descriptions as accurately as possible.

However:

Actual product colors may vary depending on your device's display.
Slight variations in print placement or color may occur.
Product availability is subject to change without notice.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We reserve the right to:

Change prices at any time.
Correct pricing errors.
Cancel orders placed with incorrect pricing due to technical issues.

4. Orders

We reserve the right to:

Accept or reject any order.
Limit quantities purchased.
Cancel suspicious or fraudulent orders.
Refuse service to anyone at our discretion.

You will receive an order confirmation once your order has been successfully placed.

5. Payment

We accept secure online payments through authorized payment gateways.

Your order will only be processed after successful payment confirmation.

NOIRE & NEIGE does not store your debit card, credit card, or banking information.

6. Shipping

Estimated delivery times are provided for convenience only.

Delivery may be delayed due to:

Weather conditions
Courier delays
Festivals or public holidays
Natural disasters
Other unforeseen circumstances

NOIRE & NEIGE is not responsible for delays caused by courier partners after dispatch.

7. Returns & Refunds

Returns are accepted within 7 days of delivery, subject to our Return & Refund Policy.

Please note:

Return shipping charges are the customer's responsibility unless the product received is damaged, defective, or incorrect.
Customized or personalized products are not eligible for return, exchange, or refund.

8. Intellectual Property

All content on this website, including:

Logos
Product designs
Graphics
Images
Videos
Product names
Text
Website layout

is the exclusive property of NOIRE & NEIGE and may not be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt to hack, disrupt, or damage the website.
Copy or resell our content without permission.
Upload malicious software or harmful code.
Misuse our services or products.

10. Limitation of Liability

NOIRE & NEIGE shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use of our website.
Delayed deliveries.
Product misuse.
Technical issues beyond our control.

Our maximum liability shall not exceed the amount paid for the purchased product.

11. Privacy

Your personal information is handled according to our Privacy Policy.

We do not sell your personal information to third parties.

12. Account Responsibility

If you create an account, you are responsible for:

Maintaining the confidentiality of your login credentials.
All activities that occur under your account.
Providing accurate and up-to-date information.

13. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled. Eligible items may instead be returned in accordance with our Return & Refund Policy.

14. Changes to These Terms

We may update these Terms of Service at any time without prior notice.

The latest version will always be available on our website.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.